Our Commitment to Quality
“We are committed to providing quality service and quality products, and providing them in a responsive fashion to our customers.”
- To provide a nationwide network of refrigeration and HVAC supply to our customers through our network of 356 branch locations.
- We have branch locations in 87 of the top 100 U.S. markets.
- Leverage our supplier relationships and national buying power in order to provide our customers with the best combination of competitive pricing, quality products and technical support.
- Offer our premium line of Key Component products to our customers across the nation.
- We will be the premier customer-focused wholesale distribution network in the Refrigeration and HVAC industries.
- Through teamwork with our supplier partners, we will provide a nationwide network of value-added service, quality products and support to our customers.
- Customers - Our programs and products are designed around the goal of helping our customers grow and be successful.
- Integrity - Honesty, trust and integrity are our foundation for quality service.
- Communication - Teamwork with our member companies, our suppliers and our customers is key to our long-term success.
- Best Practices -Continuous Improvement and idea sharing among members is a key part of our success.
- Technical Expertise - We understand that technical support is a necessary commitment to help our customers be successful.
- Inventory Availability - We understand that the product must be available to our customers when they need it.
- Quality Products - Quality Products are the foundation for our success.
- Customer Service - Fast, friendly and professional service.
- Education - We are committed to investing in education for both our customers and our personnel.
- Electronic Communication - Will provide a competitive advantage in sharing information.
- Competitive Pricing - We understand that competitive pricing is important in helping our customers to be successful.